TORONTO'S #1 PRIVATE INVESTIGATION AGENCY

Built on Trust, Expertise & Integrity. Confidential Immediate Results. Knowledge is Power.

Frequently Asked Questions (FAQs) about Private Investigation

HOW CAN A PRIVATE INVESTIGATOR HELP ME WITH MY BUSINESS?

Yes! As Toronto’s leading Corporate Investigations Team, our Private Investigators hold specialized skillsets in working alongside business owners – from small to medium sized organizations to Fortune 500 companies – providing evidence of instances of corporate fraud, WSIB fraud, sabotage, or suspicious/criminal behaviour that has the potential to hurt your bottom line (or worse, your reputation).

We are proud to be one of few Private Investigation Agencies in Toronto to offer “undercover boss” investigations, in which our Private Investigators pose as a client, staff member or potential customer in order to reveal any inefficiencies or issues within your business operations. This service allows management to have an eyes-on-the-ground advantage, exposing flaws that are discreetly kept out of sight.

Talk to our team to discover how our Corporate Investigations services can offer value to your business.

ARE ALL CASES CONFIDENTIAL?

Yes! There is nothing more important to us than the confidentiality and privacy of our clients. We respect your privacy and are extremely protective of the information that you entrust us with. Confidentiality is a top priority for our team of Private Investigators and we do everything in our power to ensure we protect the details of your case and your use of our services.

Star Quality Private Investigations is committed to abiding by all privacy restrictions laws and ethical guidelines set forth by Canadian government (including PIPEDA or the Personal Information Protection and Electronic Documents Act). We closely align the methods used in our investigations with these guidelines.

WHAT SHOULD I DO BEFORE I HIRE A PRIVATE INVESTIGATION FIRM?

There are a few key steps you should take before hiring a private investigation firm. Start by determining if the firms have the correct licenses from the industry regulatory bodies. At Star Quality Private Investigations we are licensed by the Ministry of Community Safety Correctional Services (MCSCS).

Take time to review the firm’s references and testimonials from past clients. This will give you confidence in their ability to complete comprehensive investigations to your standards and the deliver results you’re after. We are pleased to provide references from past clients at your request.

All our Private Investigators are former law enforcement officers with years of experience and highly specialized investigative skill sets. The reputation of our Toronto Private Investigator team is built on a deep understanding of what our clients need. We achieve this by prioritizing relationships with our clients; this provides them with the attention and care they deserve, helping them navigate challenging and emotionally taxing circumstances with ease. Our holistic approach to client care paired with the unparalleled expertise of our team, has made us the trusted Private Investigation Firm for individuals and businesses across Toronto.

HOW DO I CHOOSE THE RIGHT PRIVATE INVESTIGATION FIRM?

Investing the time into finding the right private investigation firm for your needs will help ensure that your experience is a positive one, and that you are getting the best value for your money.  Do your research and create a short list of credible firms that have the right expertise. Many firms offer a free consultation to provide answers to your most pressing questions. Choose a firm that is going to put you first and takes the time to understand your needs. If during your first call, the conversation is heavily focussed upon cost, then they likely don’t have your best interest at heart. A reputable private investigation firm will first take the time to assess if your case is right for them to take on, and if they can truly deliver the answers you’re looking for, when you need them.

When it comes to pricing, ensure you have a clear breakdown of the cost per service and receive concise communication of all payment terms. Make sure that this information is also conveyed within any contracts you sign.

Above all, trust your gut. Choose a team who is dedicated to securing the answers you need at a competitive rate, and is capable of providing the level of service and care that you require.

Many people come to us in sensitive times and value that we offer a compassionate, transparent, and personalized approach to helping them navigate these personal challenges. Our goal is to empower our clients throughout their investigation, helping them regain the control that they often feel that they’ve lost before approaching us. Key features like our Live Feed help deliver an unparalleled high-touch investigation experience that has truly helped differentiate us from other Toronto Private Investigation Firms.

CAN A PRIVATE INVESTIGATOR HELP TELL ME IF MY SPOUSE IS CHEATING?

Yes! We understand that a cheating spouse or partner can cause a significant amount of emotional distress including feelings of anger, hurt and betrayal. That’s why we aim to work quickly to get you the answers and clarity you need, so you make informed decisions that are in your best interest.

Our Infidelity Investigations are completely customized to your unique circumstances. We use advanced investigative techniques to secure high definition 4K photography and video (date and time-stamped) evidence of any cheating behaviour, standing behind our motto of “video and still photography does not lie”.

Feeling stuck in an endless loop of doubt, frustration, anger, and betrayal? End the cycle now by learning more about how an Infidelity Investigation can provide the clarity that you’re after.

CAN A PRIVATE INVESTIGATOR ACCESS BANK RECORDS?

information that we collect is obtained exclusively through legal, ethical methods. We only make use of information that has been made public and is therefore considered fair use.

Federal laws prohibit individuals – including private investigators – from accessing bank or financial records. The most effective and legal way to access bank account information is simply by asking the account holder’s permission.

CAN PRIVATE INVESTIGATORS TAKE PICTURES OF YOU IN YOUR HOME?

The short answer is “yes”. As long as the Private Investigators aren’t trespassing on private property in order to capture the pictures, then it is considered legal to obtain pictures of you in your home as part of an investigation. This is the case if there is a “reasonable expectation of privacy.” For instance, if the person is inside their home or on their property, then legally that person can be photographed without permission as long as the private investigator is located in a public space when they are taking the photograph.

CAN A PRIVATE INVESTIGATOR TRACK SOMEONE WITH A GPS?

Yes!  GPS trackers are used as part of our investigative toolkit in a broad range of investigations, from Infidelity Investigations and Corporate Investigation to Skip Tracing. These discreet but powerful computerized devices are used to identify the route patterns of a specific vehicle or property. Our GPS Tracking Service provides you with our Live Feed Updates, as well as a detailed location report. Legally, we must have consent from the owner of the property or vehicle prior to attaching a GPS device.

We are pleased to be one of few Private Investigation Agencies in Toronto that is licensed to rent and sell GPS devices, used by our clients to monitor personal or company property, keep loved ones safe, or as part of family law cases.

CAN A PRIVATE INVESTIGATOR TELL ME IF I’M BEING FOLLOWED?

Yes! For those who suspect they’re being staked, tracked by a competitor, or are in the public eye, hiring a Private Investigator can be a reactive or proactive measure to ensure safety and secure your privacy. Known as Surveillance Countermeasure Investigations (or a bug sweep), our trained technicians use sophisticated technology to pinpoint the source of any hidden recording or tracking equipment in your personal or professional space.

Alternatively, Private Investigators can also perform mobile Undercover Surveillance Operations to identify and provide evidence of anyone who may be following or stalking you.  This professional 4K photography and video evidence is date and time stamped and can be used in a court or any other governing bodies to aid a case.

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